We understand the challenges you faced during the transition period. Rybit will take over all inquiries and ensure you receive the support you need. Our goal is to help you get back on the road and fully enjoy your subscription benefits.

You can sign up with Rybit to continue your subscription at the same monthly price. Your VanMoof ride and app experience will remain the same as well. Before resuming your subscription on August 1, we are opening up a service location in Luxembourg, close to your worksite.  As an Amazon employee, you remain eligible to reimburse your bike subscription up to the maximum monthly amount. Details on our commuting benefits can be found here.

New riders can easily apply for a new subscription through your organisation's specific sign up page.

Yes, you are eligible to reimburse your bike subscription up to the maximum monthly amount. Details on our commuting benefits can be found here.

We currently offer refurbished S3's and X3's and we'll soon have the all-new S5 and A5 models.

Rybit provides comprehensive support to all our riders. Whether you need maintenance, repairs, or general assistance, our dedicated team is here to help. We have a workshop open near your campus to make it easier than ever.

We have trained a certified partner to service VanMoof e-bikes, and are supplying them with official, reengieerd parts. This service location is set to open in July, but you can already go ahead and schedule your appointment here.

To keep your subscription, simply contact our customer support team. We will guide you through the process of transferring your existing subscription to Rybit, ensuring that you continue to enjoy uninterrupted service and support. Upon request, we can send you a link to book a repair at your nearest Rybit-VanMoof workshop.

Yes, we offer options for purchasing your leased bike. Please contact our customer support team for details on the purchase process, pricing, and available financing options.

When signing up through your employer, you're entitled to a corporate subscription, offering discounted rates and exclusive benefits. All corporate subscriptions automatically include the Cover+ plan, providing comprehensive coverage and additional perks.
Here's what you can expect with your plan:

• Maintenance Checks: Enjoy four maintenance checks per year to keep your bike in top condition.
• Repairs Coverage: Receive coverage for repairs up to $100, providing financial protection against unexpected issues.
• Lower Deductible: Benefit from a reduced deductible of $300 compared to the Basic plan, minimizing out-of-pocket expenses for repairs.
• Deposit Waiver: Skip the $150 deposit requirement, saving you money upfront.
• No Cancellation Fee: Avoid the cancellation fee, providing flexibility in managing your subscription.
• Free Bike Swap: Upgrade your bike hassle-free with a free bike swap option.
• Priority Appointment Scheduling: Enjoy priority scheduling for appointments, ensuring prompt service.
• Extended Subscription Pause: Pause your subscription for up to three months, if you don't plan on riding for a while.
• Manufacturer Warranty: Benefit from the manufacturer warranty, providing additional peace of mind.
• Purchase Option: Option to purchase the bike after 18 monthly payments. Please note that the purchase price is determined on a case by case basis and depends on various factors such as age and condition etc.
  Purchase options are not eligible for reimbursement by your employer, and all associated costs must be borne by the rider.

You have the flexibility to opt for either a 1-month or 12-month minimum commitment. If you choose the 12-month option, after the initial year, the subscription transitions to a month-to-month arrangement, providing added convenience and flexibility.
Following this initial period, you have the flexibility to cancel your subscription on a monthly basis with no penalty, or opt to upgrade to a new model.

  All corporate subscriptions come with Cover+, which includes several benefits. One such benefit is that we extend the option to cancel your contract if you part ways with your employer. However, should you wish to continue your subscription independently, you're welcome to do so. Please refer to the T&C's for further details.

With our Basic plan, you can pause your subscription for up to 1 month, and with our Plus plan, you have the flexibility to pause for up to 3 months.