1. Firmware updates
1.1 Firmware updates are part and a condition of Rybit’s maintenance and repair routine. Our firmware is being updated constantly to avoid bugs and ensure a great and safe rider experience. Our staff works only with the latest software. Rybit is not able to grant a request to not update the software of a customer's bike during maintenance and/or repair appointments. Furthermore, Rybit does not offer firmware downgrades of the firmware versions.
1.2 Rybit is not responsible for any functionalities of third party apps before, during and after maintenance and/or repair of the bike.
2. Unrepairable frame damage
2.1 If unrepairable frame damage is discovered, Rybit reserves the right to deem a bike ‘unsafe to ride’, meaning a bike is not suitable for any use in traffic and on the road as Rybit cannot guarantee a safe rider experience.
2.2 Rybit is not liable for any damages of any kind as a result of the use of an unsafe bicycle by the customer. Rybit strongly advises not to ride a bike that has been declared unsafe.
2.3 When a bicycle is declared unsafe to ride, Rybit offers the Client who is not a Customer with an active Subscription the following options:
- Discount voucher: customer will receive a 20% discount voucher that can be put towards the subscription with Rybit
- Waiver: if the customer insists to get the bike back, after being advised not to, the customer needs to sign a waiver to indicate that the customer fully understands the risks of riding an unsafe bike and will hold Rybit harmless in case of any damages of any kind as a result of the use of an unsafe bike.
2.4 When a bicycle is declared unsafe to ride, Rybit offers the Customer with an active Subscription to continue the Subscription on an equivalent bicycle. Rybit shall charge the Customer the deductible in line with the Protection of the Customer.
3. Pre-approved budget for repairs
3.1 If a customer agrees to a certain repair budget during i) the appointment booking flow in on the Rybit Website or the Rybit App or ii) when dropping off the bike in the service location, Rybit is allowed to execute a repair within that pre approved budget.
3.2 If the costs for the repair exceed the initially approved budget, Rybit will contact the customer and get approval for the new quotation before continuing the repair.
3.3 If the customer does not agree to a pre-approved repair budget, Rybit will always contact the customer and get approval for the (new) quotation before continuing the repair.
3.4 If the Customer or the Client rejects the new quotation or the repair Rybit has the right to charge an inspection fee of USD 50. This inspection fee will be waived if the Client or the Customer decide to proceed with the repair.
4. Service Warranty
This Service Warranty (the "Warranty") provided by Rybit outlines the warranty terms and conditions related to the repair services performed and parts provided as part of the repair to any person having their bicycle repaired and who is not a Customer of Rybit with an active subscription. By availing of Rybit’s repair services, the person agrees to the terms of this Warranty
4.1 Warranty Coverage:
4.1.1 Workmanship: Rybit guarantees the quality of workmanship for a period of thirty (30) days from the date of repair completion. This limited warranty covers defects in the workmanship of the repairs conducted by Rybit and does not extend to damage resulting from normal wear and tear, misuse, accidents, or alterations made by anyone other than Rybit.
4.1.2 Replacement Parts: Rybit provides a six (6) month warranty from the date of repair on specific replacement parts, limited to Batteries, Modules, and Motors ("Warranted Parts"). This warranty covers defects in materials and workmanship of the Warranted Parts provided and installed by Rybit during the repair
4.2 Exclusions and Limitations:
This Warranty does not cover:
4.2.1 Any damage to the bicycle resulting from negligence, accidents, improper maintenance, or any use that goes against the manufacturer's recommendations.
4.2.2 Repairs or alterations performed by anyone other than Rybit, including the customer, which may affect the repaired areas or Warranted Parts.
4.2.3 Normal wear and tear, including but not limited to cosmetic issues and regular maintenance items.
4.2.4 Any parts not explicitly covered by the Warranty (i.e., parts other than Batteries, Modules, and Motors).
4.3 Voiding of Warranty:
4.3.1 Rybit reserves the right to void this Warranty if it is determined that the customer has failed to follow the provided care and maintenance instructions for the bicycle, leading to damage or issues with the repaired areas or Warranted Parts. This includes, but is not limited to, exposing the bicycle to conditions or uses that it is not designed for, neglecting necessary maintenance, or engaging in activities that could foreseeably damage the bicycle.
4.4 Claim Process:
4.4.1 To make a warranty claim, the customer must contact Rybit and provide proof of the original repair, including a detailed description of the issue. Rybit will inspect the bicycle to determine if the issue falls under the Warranty coverage. If the claim is validated, Rybit will perform the necessary repairs or part replacements covered under this Warranty.
4.5 Limitation of Liability:
4.5.1 Rybit’s liability under this Warranty is limited to the repair of the workmanship or the replacement of the Warranted Parts, and in no event shall Rybit be liable for incidental or consequential damages.
4.6 Governing Law:
4.6.1 This Warranty shall be governed by and construed in accordance with the laws of the jurisdiction in which Rybit operates.
5. Pick-up & Storage Fees
5.1 Client who is not a Customer with an active subscription has 5 days during which that the Rybit Brand Store is open and operational to pick-up the bicycle after they have been notified that the bicycle is ready for pick-up at the Rybit Brand Store.
5.2 Every additional day of storage will be charged to the Client at USD 5 per day that the Rybit Brand Store is open and operational.
6. Service and General Terms & Conditions
These Service Terms & Conditions are supplementary to the General Terms & Conditions and our warranty policy
