Updated Terms — Effective August 10, 2026
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Rybit General Terms and Conditions
Effective Date: August 10th, 2026
1. Definitions
1.1. The following terms used in these General Terms and Conditions (the "General Conditions") will have the following meanings:
1.1.1. Applicant Customer: any person, age 18 or older, eligible for this offer through their employer, wishing to be a Customer and/or with whom Rybit is in discussions or negotiations for the signing of a Contract, or who is in discussions or negotiations with a Customer for the transfer of a Key;
1.1.2. Bicycle: the bicycle and any equipment supplied to the Customer by Rybit under the Subscription;
1.1.3. Contract: a contract between Rybit and the Customer for a Subscription;
1.1.4. Customer: any person, 18 years or older, eligible for this offer through their employer or otherwise, with whom Rybit has entered into a Contract;
1.1.5. Key: the right of the Customer to use the Bicycle;
1.1.6. Key Fee: the one-time fee of $75 charged by Rybit to the Customer to cover the cost of a manufacturer validation code required to activate a Key;
1.1.7. Monthly Fee: the payment owed by the Customer to Rybit each 30 days for the rent of the Bicycle, as specified in the Contract;
1.1.8. Subscription: the subscription purchased by the Customer under the Contract between Rybit and the Customer for the use of the Bicycle;
1.1.9. Total Loss: as defined in Article 6.4;
1.1.10. Rybit: Clear Insights Inc., having its principal place of business at 447 Sutter Street, San Francisco, California;
1.1.11. Rybit Brand Store: a specialist bicycle store managed by Rybit, a Rybit managed pop-up store or a legal entity associated with Rybit or other location stipulated by Rybit for the purpose of the Subscription; and
1.1.12. Web Portal: the digital web portal and mobile applications for the Subscription, accessible via https://www.rybit.io by which the Customer can access their personal account and transfer their Key.
1.1.13. Protection: as defined in Article 14.
1.1.14. Parties: jointly the Customer and Rybit.
1.1.15. Client: a person or company that has bought a bike or e-bike and has come to a Rybit Brand Store for Service.
1.2. Insofar as required by context, terms used in the plural in these General Conditions include the singular, and vice versa.
1.3. These General Conditions are binding and specific to the offer described in these General Conditions; by accepting these Terms, all other terms and conditions stated on www.rybit.io are void.
2. Registration Process
2.1. An Applicant Customer may apply for a Subscription via the Web Portal. A Contract comes into effect once the Applicant Customer has submitted an application via the Web Portal (and accepted these General Conditions) and once Rybit has accepted the Applicant Customer as a Customer. These General Conditions apply to all Subscriptions and form part of every Contract between a Customer and Rybit.
2.2. Rybit reserves the right to refuse an Applicant Customer if:
2.2.1. the Applicant Customer has had a previous Subscription terminated by Rybit;
2.2.2. Rybit has some other reason for believing that the Applicant Customer will not comply with the terms of the Subscription, the Contract, and/or these General Conditions; or
2.2.3. the Applicant Customer does not live within a radius of 60 miles from a Rybit Brand Store.
2.3. Before Rybit will supply the Bicycle to the Customer, the Customer must:
2.3.1. have paid the amounts to Rybit which are due under the Contract;
2.3.2. have supplied Rybit with a payment authorization via the Web Portal (credit card or bank transfer) for payment of the Monthly Fee, the Key Fee, and any other sums payable under the Contract and/or these General Conditions, which method of payment must have been verified and accepted by Rybit in writing; and
2.3.3. at the time of collecting the Bicycle from a Rybit Brand Store, prove their identity by means of a valid form of ID.
3. Bicycle
3.1. For the duration of the Subscription, Rybit will supply to the Customer a Bicycle of the agreed type and model. Unless Rybit decides to replace the Bicycle, the Customer will have the use of the same Bicycle for the duration of the Subscription. The Bicycle will remain at all times the property of Rybit.
3.2. For the duration of the Subscription, Rybit will carry out maintenance and repairs on the Bicycle (parts and labor) insofar as such work is required as a result of normal wear and tear through normal use. The Customer is required to pay for those repairs in line with the Protection the Customer elects. For the purpose of maintenance and repair work, whether or not instigated by Rybit, the Customer must transport the Bicycle to and from a Rybit Brand Store or (at their own expense) arrange for such transportation. This obligation applies throughout the duration of the Subscription, even if the distance between the Customer and the nearest Rybit Brand Store increases, for example, due to a new address of the Customer or the closure/relocation of a Rybit Brand Store. Rybit shall be entitled (but not required) to repair damage to the Bicycle caused by circumstances for which the Customer is liable at the expense of the Customer.
3.3. If available, Rybit will provide the Customer with an alternative Bicycle for the duration of the repairs or maintenance to the Customer's Bicycle. Depending on the repair, Rybit will swap the Bicycle for a Bicycle of similar make, model and condition.
3.4. Work carried out on the Bicycle by the Customer or a third party is at the expense of the Customer, unless Rybit has confirmed in advance in writing that it will be responsible for such costs. Any damage to the Bicycle caused by unauthorized repairs will be charged to the Customer.
3.5. Rybit is entitled to take back the Bicycle at any time in consultation with the Customer and replace it with a comparable Bicycle.
4. Key, Transfer of Key
4.1. The Key is strictly personal and may be used only by the Customer. Except by transfer of the Key in accordance with this Article 4, the Customer is not permitted to share the Key with any third party or to enable any third party to use the Bicycle.
4.2. During the registration process, the Customer will create a password that will provide them with access to the confidential information and functions within the Web Portal. The Customer undertakes to treat the login data in the strictest confidence and shall ensure it remains inaccessible to any third party.
4.3. The Customer must update the personal and payment data it has supplied to Rybit as soon as possible following any change in such data via the Web Portal.
4.4. The Customer may transfer the Key (and thus the exclusive right to use the Bicycle) to an Applicant Customer, provided that the Applicant Customer has first accepted these General Conditions and has been accepted by Rybit as a Customer. As a result of such a transfer, the legal obligations of the Customer to Rybit arising under the Subscription are transferred to the new Customer by means of an assignment of contract. The Key gives such Applicant Customer the exclusive right to use the Bicycle. In the case of a transfer of the Key in accordance with this Article 4, the start date of the Subscription of the new Customer is the date on which the Key is supplied to the person who has been assigned the Key. The Customer may offer the Key to an Applicant Customer in any way permitted by law, but transfer of the Key must be effected via the Web Portal.
4.5. Rybit has no control over the willingness of an Applicant Customer to accept transfer of the Customer's Key or any payment that the Applicant Customer may be prepared to pay for such transfer. Rybit does not guarantee that there will at any time be any Applicant Customer wishing to accept transfer of the Customer's Key.
4.6. It is the sole responsibility of the person who transfers the Key, and not Rybit, to actually supply the Bicycle to the Applicant Customer who has accepted transfer of the Key. The transfer of the Key is a transaction between the Customer that transfers the Key and the Applicant Customer who accepts transfer of the Key. Rybit is not a party to this transaction and the right of cancellation specified in Article 10 does not apply to this transaction.
4.7. These General Conditions also apply to the party that is assigned a Key from an existing Customer and to the Contract with such party.
4.8. Rybit is entitled to refuse to cooperate with the transfer of the Key and assignment of Contract referred to in Section 4.4 of this Article 4 if there are compelling reasons. A compelling reason includes, for example, a situation in which the Customer wishing to transfer the Key is in breach of their obligations to Rybit.
5. General obligations and prohibitions
5.1. The Customer must:
5.1.1. act with the required duty of care and treat the Bicycle with care, in accordance with the instructions given by Rybit and with local traffic laws and regulations;
5.1.2. immediately notify Rybit via the Web Portal of any theft, embezzlement, or loss of — or damage to — the Bicycle;
5.1.3. always keep the Bicycle locked when not riding it, using both (i) the internal lock integrated into the Bicycle, if the model has one, and (ii) an external lock that the Customer must independently purchase or otherwise own and use to secure the Bicycle;
5.1.4. always enable the Bicycle's alarm system (if fitted to the Bicycle) when parking or storing the Bicycle;
5.1.5. carry out small repairs at their own expense, such as: (i) regularly checking tyre pressure and, where necessary, inflating the tyres, and (ii) keeping up-to-date and regularly checking the sturdiness of moving parts, and oiling and greasing such parts as necessary;
5.1.6. ensure that the Bicycle is at all times safe in traffic and used safely;
5.1.7. ensure that the Bicycle is maintained in accordance with the maintenance schedule specified by the manufacturer but at least once every six (6) months;
5.1.8. arrange for repair at their own expense by Rybit of any damage to the Bicycle resulting from circumstances for which they are liable; and
5.1.9. report any defects in the Bicycle and errors indicated immediately by e-mail or via the Web Portal to Rybit.
5.1.10. keep the firmware up to date in line with manufacturer updates.
5.2. The Customer shall not be permitted to:
5.2.1. make alterations to the Bicycle that cannot be reversed without causing damage to the Bicycle. Bicycle child seats and other accessories are permitted provided that these can be removed without damaging the Bicycle;
5.2.2. use the Bicycle other than as a commuter bicycle on paved roads and cycle paths, including (without limitation) using the Bicycle for commercial purposes (such as leasing/sub-leasing, or providing courier or delivery services), for cycling sport competitions, races, stunts, or tests, off-road, or for any other use not reasonably consistent with ordinary commuter cycling;
5.2.3. make the Bicycle available to family members or, if the Customer is a legal entity or business owner, to employees;
5.2.4. exceed the maximum load of the Bicycle specified by the manufacturer;
5.2.5. manipulate, decompile, reverse engineer, or disassemble in any way the electronics and/or software of the Bicycle, the Key, or the Web Portal, or use these in any way for data gathering;
5.2.6. arrange for repairs or alterations to be carried out to the Bicycle without the prior express written approval of Rybit;
5.2.7. take the Bicycle abroad (outside of the United States);
5.2.8. park the Bicycle in any place where this is prohibited;
5.2.9. grant a security interest in the Bicycle; or
5.2.10. make copies of the keys to the locks supplied with the Bicycle;
5.2.11. add any carrier or bike trailer, or drag or pull anything with the Bicycle, unless approved by Rybit.
5.3. Violations
5.3.1. Rybit will charge the Customer for any violation of the terms in Section 5.2 a minimum amount of USD 500 per violation.
6. Theft, Embezzlement, Actual Loss, Total Loss
6.1. The Customer must safeguard the Bicycle against theft, embezzlement, and actual loss by enabling the alarm of the Bicycle (if fitted to the Bicycle) and keeping the Bicycle locked using both the internal lock integrated into the Bicycle, if the model has one, and an external lock purchased or otherwise owned by the Customer.
6.2. In the event of theft, embezzlement, or actual loss, the Customer must notify Rybit accordingly by e-mail or via the Web Portal immediately, and in any event within 24 hours of discovery, and report the matter to the police. The Customer must return to a Rybit Brand Store all original keys to the Bicycle supplied to the Customer.
6.3. On receipt by Rybit of a report of theft, embezzlement, or actual loss of a Bicycle, together with a copy of the police report, Rybit will try to find the Bicycle. If Rybit fails to return the Bicycle to the Customer within two weeks of receipt of the report, Rybit will replace the Bicycle with one that is, to the extent possible, of equal value, unless any of the situations described in Section 6.6 arises.
6.4. If the Bicycle is a total write-off, or so badly damaged that the repair costs would exceed the actual value of the Bicycle, this is referred to as "Total Loss." In the event of Total Loss, the Customer must notify Rybit immediately by e-mail or via the Web Portal, and in any event within 24 hours of discovery, and Rybit will replace the Bicycle with one of equal value to the extent possible, unless any of the events described in Section 6.6 has occurred.
6.5. Until such time as the Bicycle is returned to the Customer following its theft, embezzlement or actual loss, or the Customer receives a replacement Bicycle from Rybit, the Customer may rent an alternative bicycle provided one is available. The Customer must collect the Bicycle (once recovered), the replacement bicycle, and/or a rented bicycle from, and return them to, the nearest Rybit Brand Store. For each occasion of theft, whether or not Rybit succeeds in recovering the Bicycle, Rybit will charge the Customer an admin fee. In addition, if the Bicycle cannot be recovered, Rybit will charge the Customer a deductible based on the model and the Protection of the Customer as stated in the order. If the Bicycle can be recovered but needs repair not covered by warranty, Rybit will charge the Customer for the cost of repair up to a deductible based on the model and the Protection of the Customer as stated in the order.
6.6. Rybit will not replace the Bicycle, and the Customer is liable to make a payment to Rybit (i.e., the remaining Monthly Fee — up to a maximum of 12 months — and the amount mentioned in Section 6.5) upon the occurrence of one or more of the following events:
6.6.1. the Customer's second occurrence of a theft, embezzlement, actual loss and/or Total Loss;
6.6.2. the theft, embezzlement, actual loss and/or Total Loss is the result of the Customer's own fault, deliberate act, or recklessness (whether or not intentional). This would be the case if, for example, the Customer has not locked the Bicycle sufficiently or at all, has not used the Bicycle's alarm, or has not otherwise sufficiently protected the Bicycle against theft, embezzlement, or actual loss (for example, through careless handling of the keys), or if the damage or Total Loss is the result of improper use of the Bicycle (for example, by using the Bicycle in breach of these General Conditions); or
6.6.3. the Customer, following an actual or alleged theft, embezzlement, actual loss, or Total Loss of the Bicycle, is unable to hand in the applicable keys to the Bicycle to a Rybit Brand Store.
7. Duration and termination
7.1. A Contract is initially entered into for the initial period specified in the order via the app or website. The Customer may terminate the Contract only in accordance with Article 10, including any applicable early termination or cancellation fees.
7.2. Termination by Rybit.
7.2.1. Immediate termination. Rybit may terminate the Subscription and the Contract immediately and without prior notice to the Customer if:
(a) the Customer has failed to pay two instalments of the Monthly Fee and/or other sums owed under the Contract or these General Conditions (non-payment);
(b) the Customer has supplied materially false or fraudulent information at the start of, or at any time during, the Subscription, or fraud has been committed or Rybit has a reasonable belief that fraud has been committed;
(c) any of the events described in Section 6.6 has occurred (theft, embezzlement, actual loss, or Total Loss resulting from the Customer's fault or a second such occurrence);
(d) the Customer shares their Key or Web Portal log-in information with, or otherwise transfers the same to, a third party in breach of Article 4;
(e) the Customer rides the Bicycle under the influence of alcohol or drugs, or otherwise operates the Bicycle in a manner that creates a safety risk or violates applicable law;
(f) the Customer uses the Bicycle in breach of the permitted-use restrictions in Section 5.2.2 (commercial misuse or use inconsistent with a commuter bicycle);
(g) the Customer fails to return the Bicycle following termination or expiration of the Subscription as required under Article 7.4; or
(h) the Customer commits three or more separate violations of Section 5.2, or otherwise repeatedly breaches these General Conditions, within any 12-month period.
7.2.2. Termination with notice and cure period. For any breach of the Contract or these General Conditions by the Customer that is not described in Section 7.2.1, Rybit will give the Customer written notice of the breach (by e-mail or via the Web Portal) and ten (10) days to remedy it. If the Customer fails to remedy the breach within that period, Rybit may terminate the Subscription and the Contract at the end of the cure period. This includes, without limitation, the Customer's refusal to bring the Bicycle to a Rybit Brand Store for maintenance or repair, or failure to otherwise cooperate with scheduled maintenance or repair, in breach of Section 3.2 or 5.1.7.
7.3. Effect of termination. In the event of termination of the Subscription by Rybit under Section 7.2, the Customer's access to the Bicycle and the Web Portal will be immediately blocked and the Customer must immediately return the Bicycle to a Rybit Brand Store at the Customer's expense. Upon such termination, Rybit is entitled to demand the immediate return of the Bicycle to a Rybit Brand Store; if the Customer does not immediately return the Bicycle, Rybit may recover possession itself.
7.4. Remedies upon termination or non-return. Following termination of the Contract or expiration of the Subscription, and subject to Section 7.4.4 (no double recovery), Rybit may recover from the Customer:
7.4.1. any unpaid Monthly Fees and other sums due under the Contract and/or these General Conditions, up to and including the month in which the Bicycle is returned, with a maximum of twelve months of Monthly Fees;
7.4.2. if the Customer fails to return the Bicycle, the Bicycle's replacement cost; if the Customer fails to return the Bicycle in the condition required by Section 7.4.5, the reasonable cost of restoring it to that condition;
7.4.3. reasonable costs actually incurred by Rybit to recover, collect, repair, or transport the Bicycle, and any other actual losses directly resulting from the Customer's breach;
7.4.4. No double recovery. Rybit will not recover more than once for the same loss. Any amount already paid by the Customer, or recovered by Rybit from any other source (including a deposit, insurance, or the resale or salvage value of a recovered Bicycle), will be credited against the amounts otherwise due under this Article 7. For example, if the Bicycle is recovered after Rybit has charged its replacement cost under Section 7.4.2, Rybit will refund or credit that replacement cost to the Customer, less any reasonable recovery costs described in Section 7.4.3;
7.4.5. the Customer must return the Bicycle to Rybit at the Customer's expense in the same condition as it was supplied, with any additions or changes made by the Customer reversed; and
7.4.6. Rybit has the right to charge the Customer the Monthly Fee and any additional charges until the Customer has returned the Bicycle to a Rybit Brand Store, subject to Section 7.4.4.
7.5. In the event of termination of a Contract by either Rybit or the Customer, no refunds shall be paid to the Customer by Rybit, except for any credit due to the Customer under Section 7.4.4.
8. Payment, arrears of payment
8.1. The Monthly Fee and any other payments due under the Contract and/or these General Conditions will be transferred monthly in advance by means of the payment method selected at the time of registration. Payment of the Monthly Fee for the next calendar month must be made by no later than the last day of the current calendar month.
8.2. The Customer irrevocably authorizes Rybit to obtain payment of all sums owed by the Customer under the Contract and/or these General Conditions by means of direct debit from the account indicated by the Customer, the debiting of their credit card, or another selected payment method available in the Web Portal.
8.3. If an attempted payment fails or is declined, Rybit may retry the charge, and may also attempt to collect the amount owed using any other payment method the Customer has registered with Rybit through the Web Portal, in addition to the Customer's currently designated payment method, in each case to the extent permitted by the cardholder agreement, terms of service, and card network rules applicable to Rybit's payment processor (currently Stripe, or any successor payment processor used by Rybit). The Customer irrevocably authorizes Rybit to charge any such other registered payment method for this purpose, subject to those terms and rules.
8.4. If a payment has not been received by Rybit within 60 days of the payment date, Rybit reserves the right to recover the Bicycle. The Customer shall be liable for all costs thereby incurred by Rybit.
8.5. Rybit reserves the right to assign its rights under the Contract and/or these General Conditions.
9. Privacy
9.1. Rybit may store and process personal data and other information pertaining to the Customer and use this to make offers, whether or not personalised, to the Customer. Rybit's collection and use of personal information is as provided in its privacy policy.
9.2. Rybit shall be entitled (but not required) — if the type of Bicycle permits this — to locate or track the Bicycle's location, and/or to check whether, prior to the alleged or actual embezzlement or theft, the Bicycle had been locked.
10. Cancellation Rights
10.1. The Customer has the right to cancel the Contract (and thus the Subscription) after the contractual period as stipulated in the order summary in the Web Portal or the App.
10.2. Customers on a month-to-month plan may cancel at any time without a cancellation fee by notifying Rybit in accordance with Section 10.4.
10.3. Customers on a fixed-term annual plan who cancel before the end of the contractual term will be charged an early termination fee, based on their Protection tier at the time of cancellation, as set out in the Protection table in Article 14. Corporate riders are automatically enrolled in Cover+ Protection as part of their corporate plan and are therefore subject to the Cover+ Protection fee, not the Basic Protection fee. If the Customer's employment with the sponsoring employer ends during the fixed-term annual plan, Rybit will waive the applicable early termination fee.
10.4. To exercise these cancellation rights, the Customer must notify Rybit clearly, in writing (by letter or email) or via the Web Portal, of their wish to cancel the Contract (and thus the Subscription).
10.5. If the Customer cancels the Contract, the cancellation will not take effect until the Bicycle has been returned to Rybit in accordance with Section 7.4.5.
11. Liability; Assumption of risk
11.1. "Released Persons" means, collectively, Rybit and all of its owners, managers, affiliates, employees, agents, representatives, successors, and assigns.
11.2. Rybit strongly recommends that the Customer wear a safety-certified bicycle helmet that has been properly sized, fitted, and fastened according to the manufacturer's instructions. Wearing a safety-certified bicycle helmet, properly sized, fitted, and fastened, while cycling may protect against injury or may lessen the severity of an injury caused by an impact to the head; however, bicycle helmets are not 100% effective, do not protect against all head injuries, and do not protect against other injuries.
RYBIT AND THE OTHER RELEASED PERSONS DO NOT REPRESENT OR WARRANT THE QUALITY OR SAFETY CHARACTERISTICS OF ANY HELMET, AND CUSTOMER AGREES THAT RYBIT AND THE OTHER RELEASED PERSONS ARE NOT LIABLE FOR ANY INJURY SUFFERED BY CUSTOMER WHILE RIDING A BICYCLE, WHETHER OR NOT CUSTOMER IS WEARING A HELMET AT THE TIME OF INJURY. CUSTOMER ASSUMES ALL RISK OF NOT WEARING A HELMET OR OTHER PROTECTIVE CLOTHING AND GEAR.
Customer agrees that, when riding a Bicycle, Customer might need to take additional safety measures and precautions that are not specifically addressed in these General Conditions.
11.3. Disclaimer of Warranties. CUSTOMER'S USE OF THE BICYCLE IS AT CUSTOMER'S SOLE RISK. THE BICYCLE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. RYBIT EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. RYBIT MAKES NO WARRANTY THAT (I) THE BICYCLE WILL BE SAFE, RELIABLE, OR DURABLE, (II) THE BICYCLE WILL MEET CUSTOMER'S REQUIREMENTS, (III) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (IV) THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE BICYCLE WILL BE ACCURATE OR RELIABLE, OR (V) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY CUSTOMER THROUGH THE SERVICE WILL MEET CUSTOMER'S EXPECTATIONS.
11.4. Customer represents, warrants, and agrees that he or she (i) is a safe and competent bicycle operator, (ii) is sufficiently fit and physically capable to safely ride a bicycle without any risk to his or her health, (iii) is knowledgeable about the operation of a bicycle, and (iv) is knowledgeable about the laws pertaining to bicycles operated within the city in which he or she rides the Bicycle. LIKE ANY PHYSICAL ACTIVITY, RIDING A BICYCLE MAY CAUSE MINOR OR MAJOR INJURIES OR DISCOMFORT AND MAY WORSEN OR COMPLICATE UNDERLYING MEDICAL CONDITIONS OR DISEASES. BY CHOOSING TO RIDE A RYBIT BICYCLE, CUSTOMER ASSUMES ALL RESPONSIBILITIES AND RISKS FOR ALL SUCH INJURIES OR OTHER MEDICAL CONDITIONS.
11.5. Except for gross negligence or wilful misconduct by Rybit: (i) Rybit shall not be liable to the Customer for any injury to the Customer or any third party or for any damage to any property; (ii) the Customer shall indemnify Rybit against, and shall hold Rybit harmless from, any claims by the Customer or any third party arising out of the Customer's use of the Bicycle, including but not limited to all losses, damages, expenses (including reasonable attorneys' fees), rights, claims, actions of any kind, and injury (including death); and (iii) if the Customer is a California resident, the Customer waives California Civil Code Section 1542, which provides that a general release does not extend to claims the releasing party does not know or suspect to exist in their favor at the time of executing the release, and which, if known, would have materially affected their settlement with the released party. If the Customer is a resident of another jurisdiction, the Customer waives any comparable statute or doctrine.
12. Miscellaneous Provisions
12.1. Rybit reserves the right to make reasonable changes to the Subscription (including an increase in the Monthly Fee) in line with the consumer price index and/or to these General Conditions. Rybit will notify the Customer at least 30 days before any change to these General Conditions becomes binding on the Customer.
12.2. If any condition or other provision of these General Conditions is held to be invalid, void, or illegal by a court of competent jurisdiction, that provision shall be deemed severable from the remainder of these General Conditions and shall not affect, impair, or invalidate any other provision.
12.3. The Customer agrees to receive information concerning the Subscription only in digital form, such as by e-mail to the e-mail address provided at registration.
12.4. Force majeure is addressed in Article 13.
12.5. Except in the case of a transfer of a Key in accordance with Article 4, the rights of the Customer arising from the Subscription, the Contract, or these General Conditions cannot be assigned without Rybit's prior written consent.
12.6. Except where federal law applies, the Subscription, the Contract, and these General Conditions are governed by the internal laws of the state in which the Customer primarily receives the Subscription service (i.e., the state of the Rybit Brand Store from which the Customer's Bicycle is issued and serviced), without giving effect to any choice or conflict of law provision or rule that would apply the law of a different jurisdiction. Nothing in this Section 12.6 limits or waives any consumer protection rights that cannot be waived or superseded by contract under the law of the Customer's state of residence; such non-waivable rights apply notwithstanding the foregoing.
12.7. ANY LEGAL SUIT, ACTION OR PROCEEDING ARISING OUT OF OR BASED UPON THE SUBSCRIPTION, THE CONTRACT, AND THESE GENERAL CONDITIONS SHALL BE INSTITUTED IN THE FEDERAL OR STATE COURTS LOCATED IN THE STATE AND COUNTY IN WHICH THE RYBIT BRAND STORE THAT PROVIDED THE BICYCLE TO THE CUSTOMER IS LOCATED, AND EACH PARTY IRREVOCABLY SUBMITS TO THE EXCLUSIVE JURISDICTION OF SUCH COURTS IN ANY SUCH SUIT, ACTION OR PROCEEDING. SERVICE OF PROCESS, SUMMONS, NOTICE OR OTHER DOCUMENT BY MAIL TO SUCH PARTY'S ADDRESS SET FORTH IN THE SUBSCRIPTION OR CONTRACT SHALL BE EFFECTIVE SERVICE OF PROCESS FOR ANY SUIT, ACTION OR OTHER PROCEEDING BROUGHT IN ANY SUCH COURT. THE PARTIES IRREVOCABLY AND UNCONDITIONALLY WAIVE ANY OBJECTION TO THE LAYING OF VENUE OF ANY SUIT, ACTION OR PROCEEDING IN SUCH COURTS AND IRREVOCABLY WAIVE AND AGREE NOT TO PLEAD OR CLAIM IN ANY SUCH COURT THAT ANY SUCH SUIT, ACTION OR PROCEEDING BROUGHT IN ANY SUCH COURT HAS BEEN BROUGHT IN AN INCONVENIENT FORUM. If Rybit prevails in litigation against, or settles a dispute with, the Customer to enforce its rights under the Subscription, the Contract or these General Conditions, Rybit shall be entitled to its costs, expenses, and reasonable attorneys' fees (whether incurred at or in preparation for trial, appeal, mediation or otherwise) incurred in resolving or settling the dispute, in addition to all other damages or awards to which Rybit may be entitled.
12.8. Rybit shall not be responsible or liable for any failure or delay in the performance of its obligations under the Subscription, the Contract, and/or these General Conditions to the extent excused under the force majeure provisions of Article 13.
12.9. Notice for California Customers. Under California Civil Code Section 1789.3, users of the Service from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210. You may contact Rybit at: contact@rybit.io.
13. Force Majeure
13.1. If Rybit is unable to fulfil any of its obligations toward the Customer due to force majeure, those obligations shall be suspended for the duration of the force majeure situation, and Rybit shall not be liable for any resulting failure or delay in performance.
13.2. If a force majeure situation has lasted six (6) calendar months or more, either Party has the right to dissolve the Agreement in writing, in whole or in part. In the event of force majeure affecting Rybit, the Customer is not entitled to any compensation or damages, even if Rybit benefits in some way as a result of the force majeure event.
13.3. Force majeure means any circumstance beyond Rybit's reasonable control that hinders, in whole or in part, Rybit's fulfilment of its obligations to the Customer, or because of which Rybit cannot fairly be expected to fulfil its obligations, regardless of whether the circumstance could have been foreseen when the Agreement was concluded. Such circumstances include but are not limited to: fires; acts of terrorism; strikes and lockouts; the outbreak or spread of viruses or diseases; stagnation or other production problems suffered by Rybit or its suppliers; problems in transportation provided by Rybit or third parties; government measures or action; changes to relevant laws or regulations; earthquakes; floods; wars or threats of war; civil or military disturbances; sabotage; riots; and interruptions, loss, or malfunction of utilities, computer (hardware or software), or communications services.
13.4. The Parties shall notify each other as soon as possible of any actual or possible force majeure situation.
14. Protection
14.1. Rybit provides Protection to safeguard the Customer from specific charges and to provide certain benefits to the Customer.
14.2. When registering and signing up for a Subscription via the Web Portal or the app, the Customer can choose between two types of Protection: Basic Protection and Cover+ Protection.
14.3. Cover+ Protection can be purchased for an additional monthly fee charged in addition to the Monthly Fee for the Subscription. Unless otherwise stipulated, the Contract and the Monthly Fee include Basic Protection by default.
14.4. Basic Protection and Cover+ Protection are outlined below and form a binding part of this Contract. The applicable Protection depends on the Customer's choice.
Items / Basic Protection / Cover+ Protection / Notes
Bike Checks
Basic Protection: 4/year
Cover+ Protection: 4/year
Notes: At Rybit stores or authorized dealers only. Includes: bolt tightening, brake alignment, chain oil, tire inflation, wipe down, software checks, wheel-true check. Excludes: parts.
Repairs incl. up to
Basic Protection: $50
Cover+ Protection: $100
Notes: Up to 4 times in a 12-month period; vouchers apply to any repair cost for parts or labor. Vouchers cannot be applied to fees for outright purchases of parts or accessories.
Deductible for all bike models
Basic Protection: $1,200
Cover+ Protection: $500
Notes: Paid by Customer in case of theft, total loss, repair, or any other instance in which the bike is not recoverable or salvageable. Applied per instance, not per contract.
Deductible for accessories
Basic Protection: 100%
Cover+ Protection: 50%
Notes: Of retail price, paid by Customer in case of theft or loss. Retail price means the price found online at Rybit or the manufacturer's suggested retail price.
Accessory Discount
Basic Protection: 5%
Cover+ Protection: 20%
Notes: Applies to accessory purchases only, not to repairs or leases.
Early Termination / Cancellation Fee
Basic Protection: $400
Cover+ Protection: $200
Notes: No fee for month-to-month leases. Annual leases canceled before the end of the term are subject to this fee based on coverage tier at cancellation. Corporate riders are automatically enrolled in Cover+ Protection and pay the $200 fee. If the Customer's employment with the sponsoring employer ends during the annual term, the fee is waived. (See also Article 10.3.)
Deposit
Basic Protection: $150
Cover+ Protection: Free
Notes: Refundable based on satisfactory return of the Bicycle.
Admin Fee
Basic Protection: $50
Cover+ Protection: $10
Notes: Applies to certain activities such as theft processing or rescheduling appointments for no-shows.
Bike Switching Fee
Basic Protection: $20
Cover+ Protection: Free
Notes: Fee for swapping the Bicycle for a similar make and model at the Customer's request.
Shipping
Basic Protection: Not available
Cover+ Protection: Not available
Notes: We do not ship bikes.
Purchase Option
Basic Protection: Yes
Cover+ Protection: Yes
Notes: Customers may purchase their VanMoof bike under lease at any time — contact customer support for a custom quote. All other bike models are subject to approval and offered case by case, not guaranteed.
Appointment Priority
Basic Protection: Not available
Cover+ Protection: Yes
Notes: Priority over any Customer without an active contract, or with Basic Protection.
Manufacturer Warranty
Basic Protection: Yes
Cover+ Protection: Yes
Notes: Manufacturer warranty support, subject to applicable manufacturer terms.
Pause Months
Basic Protection: 1
Cover+ Protection: 3
Notes: Maximum number of months the Subscription can be paused when the Bicycle is not used; subject to case-by-case approval.
